GUIDE TO PROFESSIONAL BEHAVIOR IN THE SALON

1. When the phone rings try to answer it within 3 rings. If the call is NOT for you let the other person know that the call is for them, and ask if they would like you to make the appointment or take a message. Politely notify the person calling that the person they want to speak with is unavailable but that you can make the appointment or take a message.

2. Help with salon chores. If laundry needs to be done, start a load. If hair needs to be swept, sweep it up. If the shampoo area needs to be cleaned, clean it. If the trash needs to be emptied, empty it. Helping to keep the salon clean and neat makes a favorable impression on all clients and can help contribute to more referrals for everyone.

3. Clean as you go. Don’t leave a mess for someone else to clean up. This will help keep the overall appearance looking good and prevent the need for others to “take up the slack” from your inattention. Doing this will help make for a friendlier environment which helps attract new and returning clients benefiting everyone.

4. Talk to as many clients as possible and make them feel welcome. Leave them with the impression that this salon is the friendliest salon they’ve ever been to. When their stylist decides to leave or retire they may remember you and feel comfortable making the switch to you as their stylist.

5. Offer clients something to drink when they arrive. Coffee, tea, soda, water. Whatever you have available, and you should have something available to serve your guests, even if you have to go to the store to pick up a bottle of water. Serving your clients makes them feel important which makes them want to come back.

6. Don’t tie up the business phone with personal phone calls, it affects everyone’s business when clients can’t get through to make appointments.

7. Never argue in front of clients. If there is a problem, discuss it in the dispensary, or the office, or take it outside out of earshot. Clients should NEVER know that there is any kind of problem in the salon or between staff members.

8. Don’t fight over walk-ins. Take turns, and if you think someone jumped line see suggestion 7.

9. Keep your station and work area tidy and follow sanitation rules. Dirty combs and brushes lying around on your station make the salon look bad and may be a sanitation code violation that can cost you and the salon money.

10. Keep good records. Try to get the correct spelling of the clients name on the appointment book and ask for phone numbers when making appointments. This will allow the stylist to call if there are unexpected changes.

11. Don’t borrow anyones tools without their permission. You don’t like it when someone uses your things without permission extend the same courtesy you expect. Always ask before usinsomeone else’s stuff.

12. Return the things you borrow in the same condition you received them. If something does happen immediately offer to have it replaced or repaired.

pro-salon.com
Dallas, Texas 75248
phone: 469-441-8771