I
know you've all seen the ads and
web sites with promises to "pack
your column with clients" by
showing you the secrets they have
used to build a million dollar
business. Now for only $59.95,
$199.95, $298.95 or some other
phenomenally low price your can
use the same system to save your
ailing salon. Can you believe it?
someone out there is willing to
make you a millionaire for only
three hundred dollars. What's that
old saying? "If it sounds too good
to be true, it is."
Think
about it for a moment. What are you
really going to get? are you going
to get personalized advice from
someone who has taken the time to
understand your business? Or, are
you going to get the same worn out
suggestions that every other salon
owner, manager, or stylist is going
to get? Are you going to hear
anything new or original that might
actually help you boost sales in
your salon? Or, are you going to get
the same old promotions that have
been passed around for the past ten
years? My sense of it is that you
are going to get less of the former
and more of the later.
To
top off their sales pitch you're
promised a monthly newsletter, bonus
materials (whatever that is), and a
money back guarantee if you're not
completely satisfied. All of these
are tried and true marketing tricks
that have been applied to a network
marketing kit focused on salon
owners and managers. If you go to
any of these sites you will find
something
like this
(or
this).
In
the first page you see the main
pitch with several "secrets" that
you will receive. If you give it
just a little thought these aren't
new or secrets. For example:
How To Use Your A Release Form As A
Referral Generating Machine
is simply asking the client to give
three references or contact numbers
prior to receiving a chemical or spa
service in case the salon needs to
call someone. Somewhere on the
release form there will be a waiver
that says the salon has the right to
contact your references. Pretty
simple really, and effective. For
every chemical or spa service
customer you get the name address
and phone number of two or three
referrals. Send them a note saying
their friend has used our services
now you have an opportunity to also.
It is a long standing sales practice
of high dollar sales people to send
a thank you note to prospects within
24 hours of visiting them. "A Thank You
'Marketing System That Has Been
Creating A Frenzy Of New Business
and Referrals Since Day One" is
simply sending a thank you card to
your customers and offering them a
discount if they will provide you
with three referrals. The referral
card is prepaid postage card
attached to the thank you note which
will be returned to the salon. You
can mail them a discount card or
just keep the responses on file at
the front desk so that they can
redeem their discount when they come
in for service.
How To Get Your Long Lost Customers
To Come Back and Buy More Products
and Services From You and Become
Raving Fans Of My Salon. Read the
book Raving Fans and you will find
lots of suggestions to help you
bring customers back for more
services and products.
There isn't anything here that you
can't figure out for yourself, but
the trick to this or any system is
that you have to apply it
consistently. And if you bother to
read the disclaimer you will find
that the warranty is only good for
30 days and at their discretion. How
many 100% guarantees do you think
they honor?
My point here is that in order to
offer meaningful advice someone must
spend time in your business, get to
know the players, get a sense of
what your problems or concerns are,
and then spend some time working
with you to formulate a plan that
will work for you. None of this is
"secret," it's just good business
applied to your particular
circumstance.
So who do you think is really
benefiting from those secrets?
That's right, the folks who are
selling them to you. I have a better
suggestion for you, take a few
minutes each day to read a book on
marketing or management, develop
your own marketing plan, and then
work it. The benefits and results
will be real, and the investment
will be minimal, and maybe most
important of all you will come away
with a true sense of confidence and
pride in your business that no
"secret" program will ever deliver.
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Jonathan Van Voorhees
is the founder of Pro Salon Management and author
of The Salon Manager's Bible and The
Art of Hair Design. He is the former owner of a high profile salon in
Dallas, Texas with over 35 years in the cosmetology industry, and a
celebrity stylist whose artistic
creations have appeared in
newspapers and magazines nationwide. (more
@ van-voorhees.com) |
Pro Salon
Solutions
pro-salon.com
Dallas, Texas 75248
phone: 469-441-8771
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